Pharmacy Advocate — Flexible Work Options & Impact

IMA Financial Group, Inc.; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual Performance Bonus

Stock Purchase

Medical Plans

Prescription Drugs

Dental

Vision

Family Assistance Program

FSA

HSA

Pre-Tax Parking Plan

401(k)

Life/AD&D

Accident

Critical Illness

Hospital Indemnity

Long Term Care

Short-term Disability

Long-term Disability

Business Travel Accident

Identity Theft

Paid Time Off

Flexible Work Options

Paid Holidays

Sabbatical

Gift Matching

Well-Being Stipend

Personal and Professional Development

Job summary

IMA Financial Group, Inc. is seeking a detail-oriented professional to support pharmacy-related enrollment processes and customer service in a healthcare setting.

The role emphasizes accurate form submission and fast follow-up on application status while maintaining excellent provider and patient communication. The position requires strong Excel proficiency, solid written and verbal communication, and the ability to work both independently and as part of a team within a values-driven, inclusive

Qualifications

• High School, Diploma, or GED required.
• Pharmacy tech preferred or experience in a retail pharmacy or health care field.
• Ability to communicate effectively both orally and in writing.
• Ability to build productive internal/external working relationships.
• Strong interpersonal skills.
• Strong organizational skills; attention to detail.
• General knowledge of pharmacy benefits.
• Ability to proficiently use Microsoft Excel, Outlook and Word.
• Ability and initiative to work independently or as a team member.
• Ability to problem solve.

Responsibilities

• Supports and demonstrates IMA’s core values.
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
• Provide exceptional customer service, streamlining the manufacturer assistance process or enrolling in international shipping, ensuring a seamless transition over to our pharmacy programs.
• Provides assistance to pharmacy advocate staff and patients to complete and submit all necessary forms and program applications.
• Completes and submits all necessary forms in a timely manner. Tracks and follows up on status of applications.
• Frequently works in Excel spreadsheets to create and analyze enrollment, use and revenue tracking.
• Communicates effectively with patients, healthcare providers, and third party representatives
• Maintains frequent phone contact with provider representatives, third party customer service representatives, and pharmacy staff.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Excel

Outlook

Word

Job description

IMA Financial Group, Inc. is seeking a detail-oriented professional to support pharmacy-related enrollment processes and customer service in a healthcare setting.

The role emphasizes accurate form submission and fast follow-up on application status while maintaining excellent provider and patient communication. The position requires strong Excel proficiency, solid written and verbal communication, and the ability to work both independently and as part of a team within a values-driven, inclusive