Strategic Account Lead — Growth & Client Success

Accredo Specialty Pharmacy; Honolulu (HI); On-site; USD 75,000 - 125,000; Full time

Job summary

Accredo Specialty Pharmacy is seeking an Account Management Lead Associate to strengthen client satisfaction and retention. You will manage day-to-day relationships with payers, prescribers, referral sources, and patients, coordinating service delivery and supporting implementations.

You will analyze performance insights to drive growth and collaborate with teams to resolve issues, influence strategic initiatives, and present service metrics to customers.

Qualifications

• Resident of Honolulu, HI.
• 3–5 years in account management or related customer-facing role.
• Strong communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities across teams.
• Proven ability to manage projects and timelines with structured processes.
• Customer-focused with commitment to satisfaction and retention.
• Proficiency with Microsoft Office and internet-based applications.
• Ability to travel overnight up to 20% based on business needs.

Responsibilities

• Manage daily customer relationships by applying knowledge of client benefit plans and Accredo product offerings.
• Serve as primary contact for customers and referral sources, responding to inquiries, urgent requests, and escalated issues with follow-through.
• Provide proactive consultation, analysis, and issue resolution related to Accredo core services and client needs.
• Execute client benefit requests accurately and on time, including benefit changes, product upsells, new groups, terminations, and escalations.
• Lead new group and product implementations by coordinating internal meetings, timelines, quality standards, and stakeholder alignment.
• Facilitate customer-centered team meetings to review operational performance and align service delivery with client expectations.
• Present Accredo services and performance metrics to customers to support satisfaction, retention, and growth opportunities.
• Collaborate cross-functionally to resolve client issues, support prior authorization needs, and ensure core service delivery.
• Partner with management and team members on strategic sales, marketing, and account management initiatives.
• Build trusted relationships with customers and referral sources to support decision-making, service adoption, and long-term account health.

Skills

Communication skills

Negotiation

Presentation skills

Analytical thinking

Project management

Microsoft Office

Education

Bachelor's degree in related field

Job description

Accredo Specialty Pharmacy is seeking an Account Management Lead Associate to strengthen client satisfaction and retention. You will manage day-to-day relationships with payers, prescribers, referral sources, and patients, coordinating service delivery and supporting implementations.

You will analyze performance insights to drive growth and collaborate with teams to resolve issues, influence strategic initiatives, and present service metrics to customers.