Pharmacist Tech Supervisor - Lead & Optimize Pharmacy Ops

Everise; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Everise is seeking a Pharmacy Operations Leader in the United States to direct and coach a team through regular 1:1s, drive performance reviews, and ensure HIPAA and CMS compliance within a fast-paced healthcare operations setting.

You will monitor KPIs such as Quality, AHT, Productivity, Attendance, and SLA, while partnering with Workforce Management, Training, and Leadership to balance workload and pursue continuous improvement.

Qualifications

• High School Diploma or GED required.
• Minimum of 3+ years in PBM, specialty pharmacy, participant services, or healthcare operations.
• Previous leadership or quality experience appropriate to the role.

Responsibilities

• Direct, coach, and develop team members through regular 1:1 meetings.
• Complete performance reviews, coaching documentation, and corrective actions.
• Manage staffing, schedules, queue performance, and workload balancing.
• Review KPIs including Quality, AHT, Productivity, Attendance, and SLA.
• Identify training opportunities and partner with Learning & Development.
• Handle escalated member, provider, and client concerns.
• Monitor daily operational performance against SLA, productivity, quality, and schedule adherence goals.
• Ensure compliance with HIPAA, CMS, state board of pharmacy requirements, and internal policies.
• Use reporting to identify trends and recommend corrective actions.
• Partner with Workforce Management, Training, Operations, and Leadership.
• Support continuous improvement initiatives and standardization efforts.
• Maintain documentation and confidentiality standards.
• Participate in calibration sessions and business meetings.
• Lead or support special projects as assigned.
• Support non-clinical prescription processing and participant service workflows.

Skills

Leadership

Communication

Analytical thinking

Prioritization

Pharmacy systems experience

Excel proficiency

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Everise is seeking a Pharmacy Operations Leader in the United States to direct and coach a team through regular 1:1s, drive performance reviews, and ensure HIPAA and CMS compliance within a fast-paced healthcare operations setting.

You will monitor KPIs such as Quality, AHT, Productivity, Attendance, and SLA, while partnering with Workforce Management, Training, and Leadership to balance workload and pursue continuous improvement.