Pharmacy Technician Supervisor — Operations Leader

Everise; Town of Texas (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Everise seeks an experienced operations leader to guide participant services teams in a fast-paced, governance-driven environment. The role emphasizes coaching, performance management, and cross-functional collaboration to deliver high-quality service.

The ideal candidate will demonstrate strong communication, analytical thinking, and the ability to balance competing priorities while ensuring confidentiality and adherence to regulatory requirements.

Qualifications

• High School Diploma or GED.
• Three or more years of PBM, specialty pharmacy, participant services, or healthcare operations experience.
• Previous leadership or quality experience appropriate to the role.

Responsibilities

• Direct, coach, and develop team members through regular 1:1 meetings.
• Complete performance reviews, coaching documentation, and corrective actions.
• Manage staffing, schedules, queue performance, and workload balancing.
• Review KPIs including Quality, AHT, Productivity, Attendance, and SLA.
• Identify training opportunities and partner with Learning & Development.
• Handle escalated member, provider, and client concerns.
• Monitor daily operational performance against SLA, productivity, quality, and schedule adherence goals.
• Ensure compliance with HIPAA, CMS, state board of pharmacy requirements, and internal policies.
• Use reporting to identify trends and recommend corrective actions.
• Partner with Workforce Management, Training, Operations, and Leadership.
• Support continuous improvement initiatives and standardization efforts.
• Maintain documentation and confidentiality standards.
• Participate in calibration sessions and business meetings.
• Lead or support special projects as assigned.
• Support non-clinical prescription processing and participant service workflows.

Skills

Leadership

Communication

Analytical thinking

Prioritization

Confidentiality

Cross-system experience

Education

High school diploma or GED

Tools

Excel

Microsoft Office

Job description

Everise seeks an experienced operations leader to guide participant services teams in a fast-paced, governance-driven environment. The role emphasizes coaching, performance management, and cross-functional collaboration to deliver high-quality service.

The ideal candidate will demonstrate strong communication, analytical thinking, and the ability to balance competing priorities while ensuring confidentiality and adherence to regulatory requirements.