Pharmacy Care Team Leader

Rightway; United States; In loco; USD 65.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus

Equity

Descrizione del lavoro

Rightway is seeking a Supervisor, Care Team to lead Pharmacy Technicians and Leads in a fast-paced healthcare contact center environment. You will oversee staffing, performance coaching, and real-time issue resolution across phone, chat, and email channels.

You will drive workflow improvements, monitor KPIs, and support onboarding for new clients while ensuring HIPAA compliance and quality standards. A leadership mindset and healthcare operations experience are essential.

Competenze

• Bachelor's degree or equivalent work experience.
• Nationally Certified Pharmacy Technician; state licensure where applicable by law.
• 3+ years in a healthcare contact center, retail pharmacy, PBM, or pharmacy operations setting.
• Experience as a people leader, having previously led teams of pharmacy technicians.
• Proven ability to coach, motivate, and support frontline team members in a high-volume environment.
• Comfortable balancing team performance metrics with individual development and engagement.
• Strong problem-solving skills with real-time issue resolution.
• Familiarity with pharmacy claims, PBM systems, and HIPAA/privacy requirements.

Mansioni

• Provide day-to-day supervision and support for Pharmacy Technicians and Leads, including managing timecards and attendance.
• Partner with Workforce Management to adjust staffing and queue assignments while maintaining service levels.
• Help implement and refine Care Team workflows to meet standards and client expectations.
• Conduct structured feedback conversations and coaching to promote development.
• Monitor performance metrics and support action plans to improve outcomes.
• Participate in quality monitoring and NPS initiatives to promote first-contact resolution.
• Assist with onboarding new clients and coordinating across stakeholders.
• Maintain knowledge base materials and standard operating procedures.

Conoscenze

People leadership

Coaching

Healthcare contact center

Pharmacy operations

PBM knowledge

HIPAA compliance

Multichannel support

Data analysis

Communication

Formazione

Bachelor's degree or equivalent

Nationally Certified Pharmacy Technician

State licensure/registration (where applicable)

Strumenti

PBM systems

Descrizione del lavoro

Rightway is seeking a Supervisor, Care Team to lead Pharmacy Technicians and Leads in a fast-paced healthcare contact center environment. You will oversee staffing, performance coaching, and real-time issue resolution across phone, chat, and email channels.

You will drive workflow improvements, monitor KPIs, and support onboarding for new clients while ensuring HIPAA compliance and quality standards. A leadership mindset and healthcare operations experience are essential.