Pharma Referral & Support Coordinator

Option Care; Springfield (IL); On-site; USD 37,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid Time off

401K Retirement Savings Plan with 401K

HSA Company Match

Tuition Reimbursement

Mental Health Services

Company Paid Life Insurance

Job summary

Option Care Health in Springfield, IL is seeking a Specialist, Pharma Support Services to manage referral coordination for assigned programs. You will collaborate with pharma HUBs and internal teams to ensure timely delivery and contract compliance.

The role requires strong communication with patients, providers, and assistance programs, data collection and reporting, and development of SOPs and workflows. Prior experience in health insurance or specialty pharmacy is preferred.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of health insurance, specialty pharmacy, patient registration, or similar external-facing experience.
• Detail-oriented with strong customer service and communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Coordinate referrals by communicating with program representatives and stakeholders.
• Collaborate with local/internal partners to drive referral implementation.
• Communicate daily with patients, providers, and assistance programs to support contract obligations.
• Collect data and report according to program requirements.
• Develop SOPs, workflows, and project plans for identified programs.

Skills

Customer service

Interpersonal communication

Attention to detail

Problem solving

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Option Care Health in Springfield, IL is seeking a Specialist, Pharma Support Services to manage referral coordination for assigned programs. You will collaborate with pharma HUBs and internal teams to ensure timely delivery and contract compliance.

The role requires strong communication with patients, providers, and assistance programs, data collection and reporting, and development of SOPs and workflows. Prior experience in health insurance or specialty pharmacy is preferred.