Pharma Referral & Care Coordination Specialist

Option Care; Springfield (IL); On-site; USD 55,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K Match

HSA Match

Tuition Reimbursement

Flexible Spending Accounts

Life Insurance

Mental Health Services

Job summary

Option Care Health seeks a Specialist, Pharma Support Services to manage referral coordination with external partners and support contract requirements. The role focuses on timely data collection and strong patient and provider communication from the Springfield, IL area.

You will collaborate with Clinical Product Support and internal operations to drive program success, maintain KPI metrics, and ensure excellent service delivery to patients and customers.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of health insurance, specialty pharmacy, or similar role with external responsibilities.
• Knowledge of benefits verifications/prior authorization preferred.
• Detail-oriented with strong customer service focus.

Responsibilities

• Communicate regularly with program representatives to provide referral coordination updates.
• Drive implementation and coordination of assigned referrals with local partners.
• Ensure daily communication with patients, providers, and assistance programs to meet contract obligations.
• Follow up to ensure tasks are completed and collect data per program requirements.
• Participate in business reviews and meetings with clients; assist in SOP and workflow development.

Skills

Customer service

Interpersonal communication

Problem solving

Microsoft Office

Independent worker

Education

High School Diploma or equivalent

Job description

Option Care Health seeks a Specialist, Pharma Support Services to manage referral coordination with external partners and support contract requirements. The role focuses on timely data collection and strong patient and provider communication from the Springfield, IL area.

You will collaborate with Clinical Product Support and internal operations to drive program success, maintain KPI metrics, and ensure excellent service delivery to patients and customers.