Pharma Support Services Specialist

Option Care Enterprises; Springfield (IL); In loco; USD 37.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, & Vision Insurance

Paid Time off

Bonding Time Off

Descrizione del lavoro

Option Care Enterprises seeks a Specialist, Pharma Support Services to act as a liaison for assigned programs, ensuring timely referral management with external partners and maintaining strong relationships with pharma, HUB, and internal teams. The role emphasizes KPI delivery, data reporting, and cross-functional collaboration.

Responsibilities include daily communication with patients, providers, and assistance programs; coordinating with internal partners; and contributing to SOP development

Competenze

• High School Diploma or equivalent is required.
• At least 1 year of experience in health insurance, specialty pharmacy, patient registration, or similar external-facing role.

Mansioni

• Provide regular referral coordination updates to assigned program representatives.
• Coordinate with internal partners to drive implementation of referrals.
• Maintain daily communications with patients, providers, and assistance programs to support contract obligations and patient satisfaction.
• Coordinate and report on program requirements and data collection.
• Participate in client meetings and business reviews as directed.
• Help develop SOPs, workflows, and project plans for identified programs.

Conoscenze

Customer service

Interpersonal communication

Problem solving

Independent work

Cross-functional collaboration

Microsoft Office Suite

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Job Description Summary:

The Specialist, Pharma Support Services serves as the designated representative on their assigned program(s) to ensure delivery of the referral management process to their external partners. The Specialist collaborates with the Clinical Product Support Team to ensure an understanding of assigned program(s) and contracted requirements. The Specialist will be accountable for referral service delivery as contracted. The Specialist will be measured on success in delivering per contracted KPI metrics and accurate and timely data collection/reporting for program(s). The Specialist of Pharma Support Services will be responsible for maintaining a positive relationship with pharma, HUB, and internal and external operational, sales, and patient registration teams. Job Description:

Job Responsibilities (listed in order of importance and/or time spent)

• The Specialist will communicate on a regular basis with their assigned program(s) representatives to provide necessary referral coordination updates.
• The Specialist will work alongside local/internal operational partners, to drive implementation and coordination of the assigned referrals.
• This role requires daily communication with patients, providers, and assistance programs to support coordination and execution to contract obligations and overall patient satisfaction.
• The Specialist will communicate regularly with their assigned program(s) representatives to provide necessary referral coordination updates.
• The Specialist will work alongside local/internal operational partners to drive implementation and coordination of the assigned referrals.
• The Specialist will have daily communication with patients, providers, and assistance programs to support the coordination and execution to contract obligations and overall patient satisfaction.
• The Specialist will follow up with stakeholders to ensure assigned tasks are completed and initiate data/information collection and entry. Collects information relative to Program(s) and reports according to Program requirements.
• Participates in business review presentations/contractually agreed upon meetings as directed by our clients.
• Assists in developing related SOPs, workflow, and project plans for identified Program(s).

Supervisory Responsibilities

Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No - X

Yes

Basic Education and/or Experience Requirements

High School Diploma or equivalent is required.

At least 1 years of experience in a health insurance, specialty pharmacy, patient registration, or similar role with external facing responsibilities.

Basic Qualifications

Knowledge of insurances (Benefit Verifications/Prior Authorization), in specialized pharmacy therapies preferred.

Must be detail-oriented and have a high degree of customer service focus.

Demonstrate effective interpersonal communication skills.

Ability to work independently, problem solve, and collaborate with cross-functional team members and leadership across all levels of the organization.

Proficient computer skills that include the ability to effectively use the Microsoft Office Suite tools.

Physician Demand Requirements

Must be able to work on a personal computer or laptop computer for extended periods of time.

Preferred Qualifications & Interests (PQIs)

One year of specialty pharmacy, home infusions, home care, or health insurance experience.

Pay Range

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $26.67-$44.44

Benefits:

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off