Pharma Referral & Care Coordination Specialist

Option Care Health, Inc.; Springfield (IL); On-site; USD 37,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid Time off

Bonding Time Off

401K Retirement Savings Plan with 401K

HSA Company Match

Flexible Spending Accounts

Tuition Reimbursement

myFlexPay

Family Support

Mental Health Services

Company Paid Life Insurance

Award/Recognition Programs

Job summary

Option Care Health, Inc. is seeking a Specialist, Pharma Support Services to manage referral coordination with program partners. You will ensure timely delivery of service per contracted KPI metrics and maintain strong relationships with pharma, HUB, and internal teams.

You will communicate daily with patients, providers, and assistance programs, collect data, develop SOPs, and participate in client meetings to support program goals and patient satisfaction.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of experience in a health insurance, specialty pharmacy, patient registration, or similar role with external facing responsibilities.

Responsibilities

• Coordinate referrals and provide updates to program representatives daily.
• Coordinate referrals with local/internal partners to drive implementation.
• Maintain daily communication with patients, providers, and assistance programs for satisfaction.
• Follow up with stakeholders to ensure tasks are completed and collect data per program.
• Participate in business reviews and contract meetings as directed.
• Assist in developing SOPs, workflows, and project plans for programs.

Skills

Insurance knowledge

Customer service

Interpersonal communication

Independent work

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Option Care Health, Inc. is seeking a Specialist, Pharma Support Services to manage referral coordination with program partners. You will ensure timely delivery of service per contracted KPI metrics and maintain strong relationships with pharma, HUB, and internal teams.

You will communicate daily with patients, providers, and assistance programs, collect data, develop SOPs, and participate in client meetings to support program goals and patient satisfaction.