Pharma Referral & Patient Support Specialist

Option Care; Annapolis (MD); On-site; USD 37,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid Time off

401K Retirement Savings Plan with 401K

HSA Company Match

Tuition Reimbursement

Flexible Spending Accounts

Mental Health Services

Company Paid Life Insurance

Job summary

Option Care Health in Annapolis, MD seeks a Pharma Support Services Specialist to manage referral coordination with external partners and ensure KPI metrics are met. The role emphasizes data collection and timely reporting to program requirements.

You will collaborate with Clinical Product Support and internal partners to drive implementation, maintain strong customer service, and ensure patient satisfaction across home infusion programs.

Qualifications

• At least 1 year of experience in a health insurance, specialty pharmacy, patient registration, or similar role with external facing responsibilities.
• Knowledge of benefits verifications / prior authorization preferred.
• Detail-oriented with strong customer service focus and interpersonal communication.

Responsibilities

• Coordinate referrals and provide regular updates with program representatives.
• Collaborate with internal partners to implement referrals and ensure patient satisfaction.
• Communicate daily with patients, providers, and assistance programs to support contract obligations.
• Follow up with stakeholders to complete tasks and collect/report data per program requirements.
• Contribute to SOPs, workflows, and project plans for identified programs.

Skills

Communication skills

Customer service

Attention to detail

Independent work

Cross-functional collaboration

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Option Care Health in Annapolis, MD seeks a Pharma Support Services Specialist to manage referral coordination with external partners and ensure KPI metrics are met. The role emphasizes data collection and timely reporting to program requirements.

You will collaborate with Clinical Product Support and internal partners to drive implementation, maintain strong customer service, and ensure patient satisfaction across home infusion programs.