Pharma Referral & Patient Support Specialist

Option Care Enterprises; Springfield (IL); On-site; USD 37,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid Time off

Bonding Time Off

Job summary

Option Care Enterprises seeks a Specialist, Pharma Support Services to act as a liaison for assigned programs, ensuring timely referral management with external partners and maintaining strong relationships with pharma, HUB, and internal teams. The role emphasizes KPI delivery, data reporting, and cross-functional collaboration.

Responsibilities include daily communication with patients, providers, and assistance programs; coordinating with internal partners; and contributing to SOP development

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of experience in health insurance, specialty pharmacy, patient registration, or similar external-facing role.

Responsibilities

• Provide regular referral coordination updates to assigned program representatives.
• Coordinate with internal partners to drive implementation of referrals.
• Maintain daily communications with patients, providers, and assistance programs to support contract obligations and patient satisfaction.
• Coordinate and report on program requirements and data collection.
• Participate in client meetings and business reviews as directed.
• Help develop SOPs, workflows, and project plans for identified programs.

Skills

Customer service

Interpersonal communication

Problem solving

Independent work

Cross-functional collaboration

Microsoft Office Suite

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Option Care Enterprises seeks a Specialist, Pharma Support Services to act as a liaison for assigned programs, ensuring timely referral management with external partners and maintaining strong relationships with pharma, HUB, and internal teams. The role emphasizes KPI delivery, data reporting, and cross-functional collaboration.

Responsibilities include daily communication with patients, providers, and assistance programs; coordinating with internal partners; and contributing to SOP development