Pharma Ocean Export Dept. Lead

DSV A/S; Itasca (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

DSV is seeking a Department Manager for Ocean Export at its Itasca, IL location. The role leads the export process, collaborates with customers and service providers, and ensures timely, compliant shipments.

This position emphasizes rebuilding and maintaining strong relationships while driving efficiency and cost effectiveness. Qualifications include a bachelor’s degree in logistics or related field and 5+ years in freight/logistics, with supervisory experience preferred.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• 5 years of experience in freight forwarding, logistics, or a related field is preferred.
• Prior experience in ocean exports and supervisory roles is highly desirable.

Responsibilities

• Oversee the ocean export process, including preparation of shipping documents, customs clearance, and booking with shipping lines.
• Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers to ensure efficient delivery.
• Build and maintain relationships with customers, vendors, and third‑party service providers.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and export controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and areas for improvement.

Skills

Lead Yourself

Lead Your Team

Lead Your Business

Education

Bachelor's degree in Logistics, Supply Chain Management, or related field

Tools

Microsoft Office Suite

Ocean cargo management systems

Job description

DSV is seeking a Department Manager for Ocean Export at its Itasca, IL location. The role leads the export process, collaborates with customers and service providers, and ensures timely, compliant shipments.

This position emphasizes rebuilding and maintaining strong relationships while driving efficiency and cost effectiveness. Qualifications include a bachelor’s degree in logistics or related field and 5+ years in freight/logistics, with supervisory experience preferred.