Ocean Import Department Lead — Drive Excellence

DSV - Global Transport and Logistics

Itasca (IL)

On-site

USD 90,000 - 130,000

Full time

3 hours ago

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Job summary

DSV – Global transport and logistics in Itasca, IL, seeks an Ocean Import Department Manager to lead import operations by ocean, ensuring compliant, timely deliveries and strong customer relationships. You will manage staff including ocean import operators and a department supervisor, coordinating with cross-functional teams to optimize service and efficiency.

The role requires a Bachelor’s in Logistics or related field, 5+ years in freight forwarding or logistics, and supervisory experience in

Qualifications

Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
5 years of experience in freight forwarding, logistics, or a related field.
Prior supervisory experience in ocean imports is highly desirable.

Responsibilities

Manage and oversee importation of goods by ocean, including carrier selection, booking, and transportation.
Collaborate with internal departments to ensure seamless service delivery.
Build and maintain relationships with customers, vendors, and third‑party service providers.
Address customer inquiries to maintain satisfaction and trust.
Ensure compliance with customs regulations and trade laws.
Stay updated on ocean freight regulations and import controls.
Develop policies and procedures to improve efficiency and service quality.
Identify opportunities to reduce costs and enhance customer satisfaction.
Monitor and report on KPIs such as delivery times, costs, and service quality.
Analyze performance data to identify trends and opportunities for improvement.