Ocean Export Department Manager — Lead & Grow Logistics Team

DSV; Itasca (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

DSV USA in Itasca, IL is seeking an Ocean Export Department Manager to oversee the export processes for ocean cargo and manage relationships with customers, vendors and service providers to ensure high service levels and regulatory compliance.

The candidate should hold a Bachelor’s degree in Logistics or a related field and have 5 years of experience in freight forwarding or logistics, including ocean exports and supervisory roles. Fluency in English is required.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• 5 years of experience in freight forwarding, logistics, or a related field.
• Prior experience in ocean exports and supervisory roles is highly desirable.

Responsibilities

• Oversee the ocean export process, including preparation of shipping documents, customs clearance, and booking with shipping lines.
• Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers to ensure efficient delivery.
• Build and maintain relationships with customers, vendors, and third-party service providers.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and export controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and areas for improvement.

Skills

Ocean export management

Leadership

Regulatory compliance

Customer relationship mgmt

Analytical skills

Fluency in English

Education

Bachelor’s degree in Logistics or related field

Tools

Microsoft Office

Logistics systems

Job description

DSV USA in Itasca, IL is seeking an Ocean Export Department Manager to oversee the export processes for ocean cargo and manage relationships with customers, vendors and service providers to ensure high service levels and regulatory compliance.

The candidate should hold a Bachelor’s degree in Logistics or a related field and have 5 years of experience in freight forwarding or logistics, including ocean exports and supervisory roles. Fluency in English is required.