Pharma IT Desktop Support Specialist

JC-Automation; Barceloneta (PR); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

JC Automation Corp. is seeking a skilled Desktop Support Specialist to provide technical assistance and IT infrastructure support within a regulated pharmaceutical manufacturing environment.

The role focuses on troubleshooting hardware, software, and network issues while maintaining GMP data integrity and adhering to IT policies. On-site work spans office, manufacturing, and lab settings.

Qualifikationen

• Associate's or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related technical discipline.
• Minimum 2–4 years of desktop support/IT help desk experience.
• Experience troubleshooting Windows-based computers and enterprise applications in a regulated environment.

Aufgaben

• Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, maintain, and troubleshoot Windows OS, Microsoft 365 apps, and enterprise software.
• Diagnose and resolve hardware, software, network connectivity, and user-access issues.
• Manage user accounts, password resets, and access permissions via Active Directory and Microsoft Entra ID.
• Support IT service requests, incidents, and troubleshooting using ticketing systems such as ServiceNow.
• Perform computer imaging, workstation deployment, software installations, and hardware replacements.
• Support network connectivity including LAN, Wi-Fi, VPN, DNS, and DHCP.
• Assist with IT asset management, lifecycle, and documentation.
• Provide on-site support for manufacturing, lab, and office environments while ensuring GMP/compliance.

Kenntnisse

Customer service

Troubleshooting

Documentation

Communication (EN/ES)

Team collaboration

Prioritize incidents

Ausbildung

Associates or Bachelors in IT/CS/Engineering

Tools

ServiceNow

SCCM/Microsoft Config Manager

Microsoft Intune

Active Directory

Jobbeschreibung

JC Automation Corp. is seeking a skilled Desktop Support Specialist to provide technical assistance and IT infrastructure support within a regulated pharmaceutical manufacturing environment.

The role focuses on troubleshooting hardware, software, and network issues while maintaining GMP data integrity and adhering to IT policies. On-site work spans office, manufacturing, and lab settings.