Pharma IT Desktop Support Specialist – GMP‑Compliant

Automatic Data Processing, Inc.; Barceloneta (PR); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

JC Automation Corp. seeks a Desktop Support Specialist to deliver Level 1–2 IT support in a GMP-regulated pharmaceutical manufacturing setting. You will troubleshoot desktops, laptops, printers, and networks while ensuring data integrity and policy compliance.

The role covers imaging, software deployment, and user account management with AD and Entra ID. Ideal candidates have 2–4 years in desktop support, familiarity with Windows OS, Microsoft 365, ServiceNow, and IT security practices, and can

Qualifikationen

• Associate's or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related technical discipline.
• Equivalent technical training and relevant professional experience may be considered.
• Minimum 2–4 years of experience providing Desktop Support, IT Help Desk, or End-User Computing services.
• Experience troubleshooting Windows-based computers and enterprise applications.

Aufgaben

• Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, maintain, and troubleshoot Windows operating systems, Microsoft Office 365 applications, and enterprise software.
• Diagnose and resolve hardware, software, network connectivity, and user-access issues.
• Manage user accounts, password resets, and access permissions through Active Directory and Microsoft Entra ID.
• Support IT service requests, incidents, and troubleshooting activities using ticketing systems such as ServiceNow.
• Perform computer imaging, workstation deployment, software installations, and hardware replacements.
• Support network connectivity troubleshooting, including LAN, Wi-Fi, VPN, DNS, and DHCP.
• Assist with IT asset management, equipment inventory, lifecycle management, and documentation.
• Provide technical support for manufacturing-area workstations, laboratory computers, and other systems used in pharmaceutical operations.
• Follow established procedures for IT change management, incident management, and system access control.
• Ensure IT activities comply with GMP, GxP, data integrity, and cybersecurity requirements.
• Maintain accurate documentation of incidents, troubleshooting activities, system configurations, and resolutions.
• Collaborate with IT infrastructure, cybersecurity, automation, and manufacturing support teams to resolve technical issues.
• Escalate complex technical problems to appropriate support groups while ensuring timely communication and resolution.
• Support equipment qualification and computerized system validation activities when required.
• Participate in scheduled maintenance, system upgrades, and IT improvement initiatives.
• Provide on-site support to end users in office, manufacturing, warehouse, and laboratory environments.

Kenntnisse

Windows support

Active Directory admin

Remote desktop support

IT ticketing systems

Microsoft 365 apps

Networking basics

Cybersecurity basics

Customer service

Ausbildung

Associate's degree in IT/CS/Engineering

Bachelor's degree in IT/CS/Engineering

Tools

ServiceNow

SCCM / Microsoft Configuration Manager

Microsoft Intune

Active Directory / Entra ID

Jobbeschreibung

JC Automation Corp. seeks a Desktop Support Specialist to deliver Level 1–2 IT support in a GMP-regulated pharmaceutical manufacturing setting. You will troubleshoot desktops, laptops, printers, and networks while ensuring data integrity and policy compliance.

The role covers imaging, software deployment, and user account management with AD and Entra ID. Ideal candidates have 2–4 years in desktop support, familiarity with Windows OS, Microsoft 365, ServiceNow, and IT security practices, and can