Pharmacy Customer Care Specialist – Hybrid Potential

Randstad USA; Cary (NC); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Randstad USA is seeking a Customer Service Representative in Cary, NC to handle inbound/outbound pharmacy calls, schedule refills, and direct inquiries to the right team. The role starts 100% onsite for training, with hybrid options once permanent scheduled achieved, and offers a temp-to-hire path.

Hours are 11:30 AM–8:00 PM with a first shift. The ideal candidate will have a high school education, 1+ year call center experience, strong MS Office skills, and excellent communication with empathy

Qualifications

• High School Diploma or GED; Associate degree preferred
• 1 year or more of call center experience
• Experience with management information systems to address customer needs
• Proficiency in Microsoft applications
• Excellent verbal and written communications
• Empathy when talking to patients
• Professional telephone manner
• Excellent attention to detail
• Pharmacy experience or medical terminology knowledge is a plus

Responsibilities

• Handle inbound and outbound calls to schedule medication delivery and payments, ensuring accurate profile information
• Direct calls to appropriate staff to resolve inquiries promptly
• Update concise progress notes to allow workflow continuity
• Provide customer service using management information systems to answer refill questions and verify insurance information

Skills

Customer support

Call Center Support

Education

High School

Job description

Randstad USA is seeking a Customer Service Representative in Cary, NC to handle inbound/outbound pharmacy calls, schedule refills, and direct inquiries to the right team. The role starts 100% onsite for training, with hybrid options once permanent scheduled achieved, and offers a temp-to-hire path.

Hours are 11:30 AM–8:00 PM with a first shift. The ideal candidate will have a high school education, 1+ year call center experience, strong MS Office skills, and excellent communication with empathy