Customer Onboarding Specialist

Randstad USA; Irving (TX); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Randstad USA seeks a Customer Onboarding Specialist to drive smooth onboarding for pharmacy and specialty distribution customers. You will coordinate account setup, track milestones, and partner with Sales, Credit, Regulatory, Contract Administration, and Customer Operations to ensure readiness to order.

The role requires advanced organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in healthcare, pharmaceutical distribution, specialty pharmacy, or medical supply industries.
• Experience using Salesforce, SAP, Smartsheet, or similar business systems.
• Experience supporting cross-functional projects or customer onboarding processes.

Responsibilities

• Support onboarding activities for new customer accounts from initiation through activation.
• Review onboarding requirements and ensure necessary documentation is complete and accurate.
• Coordinate onboarding tasks across multiple internal departments.
• Track onboarding progress and proactively follow up on outstanding items.
• Monitor onboarding timelines and assist in meeting established service level agreements (SLAs).
• Identify and elevate onboarding risks, delays, or process bottlenecks.
• Respond to customer, sales, and internal stakeholder inquiries.
• Maintain onboarding records and workflow documentation.
• Generate onboarding status updates and reports.
• Research and analyze customer information using systems such as Salesforce, SAP, and other onboarding tools.
• Support special projects, process documentation, and continuous improvement initiatives.
• Perform additional administrative and operational support tasks as assigned.

Skills

Pharmaceutical

Customer support

Customer Onboarding

Account Setup

Organizational Skills

Education

High School

Tools

Salesforce

SAP

Smartsheet

Job description

The Customer Onboarding Specialist will support the successful onboarding of pharmacy and specialty distribution customers by coordinating account setup activities, tracking onboarding milestones, and partnering with cross-functional teams to ensure customers are ready to begin ordering. This role requires advanced organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

The specialist will work closely with internal stakeholders, including Sales, Credit, Regulatory, Contract Administration, and Customer Operations, to facilitate onboarding activities, resolve issues, and maintain accurate documentation throughout the onboarding lifecycle. MUST be able to work hybrid. Monday and Tuesday in office: Wednesday - Friday are remote.

Qualifications

• Experience in healthcare, pharmaceutical distribution, specialty pharmacy, or medical supply industries.
• Experience using Salesforce, SAP, Smartsheet, or similar business systems.
• Experience supporting cross-functional projects or customer onboarding processes.

salary: $28 - $30 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Support onboarding activities for new customer accounts from initiation through activation.
• Review onboarding requirements and ensure necessary documentation is complete and accurate.
• Coordinate onboarding tasks across multiple internal departments.
• Track onboarding progress and proactively follow up on outstanding items.
• Monitor onboarding timelines and assist in meeting established service level agreements (SLAs).
• Identify and elevate onboarding risks, delays, or process bottlenecks.
• Respond to customer, sales, and internal stakeholder inquiries.
• Maintain onboarding records and workflow documentation.
• Generate onboarding status updates and reports.
• Research and analyze customer information using systems such as Salesforce, SAP, and other onboarding tools.
• Support special projects, process documentation, and continuous improvement initiatives.
• Perform additional administrative and operational support tasks as assigned.

Skills

• Pharmaceutical
• Customer support
• Customer Onboarding
• Account Setup
• Organizational Skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Experience

• Experienced
• 2 years

Education

• High School (required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.