Patient Access Specialist

RXinsider LTD.; Phoenix (AZ); On-site; USD 40,000 - 64,000; Full time

Job summary

RXinsider LTD. in Phoenix, AZ is hiring for Patient Access and Customer Service Rep roles.

The positions involve working with healthcare providers and insurers to determine patient insurance coverage for pharmaceutical products, addressing coding and billing questions, and supporting prior authorizations and appeals. The CSR role supports patients, medical professionals and families, triages calls, enrolls new customers, and documents activities to ensure access to services and products.

Responsibilities

• Ensure cases move through the process in compliance with requirements and procedures; provide the best level of service and quality.
• Conductions benefit investigations by making outbound calls to payers to verify insurance benefit information and navigate reimbursement barriers.
• Verify patient benefits and document coverage, cost share and access/provider options.
• Identify coverage restrictions and details on how to expedite patient access.
• Document and initiate prior authorization processes and appeals.
• Report reimbursement trends or delays in coverage to management.
• Act as a liaison for field representatives, health care providers and patients.

Job description

**** WE ARE HIRING FOR BOTH ROLES ********

Patient Access and Customer Service Rep

This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations(PA) for an assigned caseload and helps navigate the appeals process to access medication

• ns.Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and qual
• ityConduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barri
• ersVerify patient specific benefits and document specifics including coverage, cost share and access/provider opti
• onsIdentify any coverage restrictions and details on how to expedite patient acc
• essDocument and initiate prior authorization process and claims appe
• alsReport any reimbursement trends or delays in coverage to managem
• entAct as a liaison for field representatives, health care providers and patie

ntThe purpose of the Customer Service Representative (CSR) is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Servic

• es.Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropria
• Enroll new customers to Patient Servic
• es.Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being m
• Complete various special projects as requi

red

Job Details Snaps

• hot:Post-Training Schedules: 9-6pm/8-5pm AZT or 10-7pm/11-8pm
• ESTLocation(s): Phoenix, Ariz
• ona Onsite Requirements: Onsite availability requ

ired