Ticket Checker New Hire 14 202627

CM Resort, LLC; Conway (NH); On-site; USD 17,000 - 22,000; Full time

Job summary

CM Resort, LLC in Conway, NH is seeking staff to monitor and verify ticket usage at chairlifts and assist guests with loading and queue management. The role emphasizes guest service and accuracy in ticket handling while maintaining a clean, safe resort environment.

You will work with multiple departments, participate in safety meetings, and help uphold a guest-focused culture in all interactions, including on snowy and inclement days.

Qualifications

• Candidates must be at least 14 years of age to apply.

Responsibilities

• Familiarity and knowledge of resort ticket products.
• Ensure each guest presents proper ticket/pass when approaching the lift
• Guide guests/employees through the queues to expedite loading of lifts
• Re-direct guests to Ticket Office in a professional manner when issues arise with tickets or passes.
• Assist other departments as necessary, and other duties as assigned by manager.
• Flexible working hours. Some job sharing may be required.
• Participate in weekly safety and service meetings.
• Communicate and work with all resort departments as needed.
• Maintain and help to enhance a guest focused culture with a friendly and helpful attitude and demeanor in all internal and external interactions.
• Assume responsibility for the cleanliness of the resort and safety of guests and employees by participating in the maintenance of a neat and clean working environment; which may include assisting in setting up of line queue/maze, raking/shoveling snow, picking up litter, and other duties as needed.
• Adhere to appropriate dress code and other company policies.
• Must be able to stand on snowy surface for several hours, and in inclement weather.
• Flexible schedule with some weekends and vacations required.

Skills

Ticket product knowledge

Job description

SUMMARY

Understand, communicate and monitor the usage of ticket products at the chairlifts, etc. Primarily, this position will use knowledge of products to visually inspect tickets, etc. to determine validity. As a customer focused organization, a crucial part of each employee's job is to get and keep guests. Both full and part-time positions are available.

Candidates must be at least 14 years of age to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• 1. Familiarity and knowledge of resort ticket products.
• 2. Ensure each guest presents proper ticket/pass when approaching the lift
• 3. Guide guests/employees through the queues to expedite loading of lifts
• 4. Re-direct guests to Ticket Office in a professional manner when issues arise with tickets or passes.
• 5. Assist other departments as necessary, and other duties as assigned by manager.
• 6. Flexible working hours. Some job sharing may be required.
• 7. Participate in weekly safety and service meetings.
• 8. Communicate and work with all resort departments as needed.
• 9. Maintain and help to enhance a guest focused culture with a friendly and helpful attitude and demeanor in all internal and external interactions.
• 10. Assume responsibility for the cleanliness of the resort and safety of guests and employees by participating in the maintenance of a neat and clean working environment; which may include assisting in setting up of line queue/maze, raking/shoveling snow, picking up litter, and other duties as needed.
• 11. Adhere to appropriate dress code and other company policies.
• 12. Must be able to stand on snowy surface for several hours, and in inclement weather.
• 13. Flexible schedule with some weekends and vacations required.