Ticket Office Assistant Manager

CoolWorks P.O. Box 383, Morrison, CO; Aspen (CO); On-site; USD 64,000 - 74,000; Full time

Benefits offered by this job

Paid Time Off

Paid Leave Programs

Employee Ski Pass

Dependent Ski Passes

Other company perks

Job summary

Aspen Snowmass is seeking an Assistant Ticket Manager to support the Mountain Sales operations, delivering a guest-focused experience and driving sales. You will collaborate with the Ticket Office Manager to ensure seamless transactions and consistent service across guest touchpoints.

You will also train staff, assist with hiring, onboarding, scheduling, payroll, and communications, while promoting lift access, lessons, rentals, and related services to maximize revenue.

Qualifications

• Must have a high school diploma or equivalent; bachelor's degree preferred.
• Minimum 1 year of supervisory or leadership experience in guest service or sales.
• Proven track record of driving sales and delivering exceptional guest service.

Responsibilities

• Support daily operations of Mountain Sales to deliver guest-focused sales experience.
• Lead and manage front-line staff with coaching and seasonal evaluations.
• Provide on-the-ground support for guest interactions and resolve complaints promptly.
• Assist with hiring, onboarding, scheduling, payroll, and office communication.
• Train staff on sales techniques, product knowledge, and guest service best practices.
• Promote and sell lift access, activity tickets, lessons, rentals and related services.
• Book private lessons and reservation-based products accurately.
• Maintain a clean, organized office environment.
• Build relationships across departments to support collaboration and guest satisfaction.

Skills

Staff leadership

Sales & upselling

Cash handling

Guest service

Training & coaching

Scheduling

Payroll knowledge

Communication skills

Multilingual

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

RTP software

Job description

The Assistant Ticket Manager supports the daily operations of the Mountain Sales department with a strong focus on delivering an exceptional guest experience and driving sales. This role works closely with the Ticket Office Manager to ensure seamless ticketing and sales transactions, efficient workflows, and consistent service across all guest touchpoints. The Assistant Ticket Manager also assists in training and coaching staff to meet performance goals and consistently deliver the high level of service expected at Aspen Snowmass. This position reports to the Ticket Office Manager.

• The budgeted salary range for this position is$63,832 -$73,682. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

• Applications for this position will be considered on a rolling basis.

Essential Job Functions/ Key Job Responsibilities

• Support daily operations of the Mountain Sales department to ensure a seamless, guest-focused sales experience

• Lead and manage front-line staff, adjusting to business levels, delegating effectively, and providing coaching and performance feedback including seasonal evaluations and succession planning

• Provide on-the-ground support for guest interactions, resolving complaints promptly and professionally

• Assist with hiring, onboarding, scheduling, payroll, and communication for office staff

• Train staff on sales techniques, product knowledge, guest service best practices, resort systems, and current events, while developing and maintaining up-to-date training materials

• Promote and sell lift access products, activity tickets, lessons, rentals, and related services with a focus on upselling and maximizing revenue

• Book private lessons and reservation-based products, ensuring smooth and accurate transactions

• Maintain a clean, organized, and well-supplied office environment

• Build strong relationships across departments to support collaboration and guest satisfaction

• Other duties as assigned

Education & Experience Requirements

• High school diploma or equivalent required; bachelor’s degree preferred

• Minimum of1yearofexperience in a supervisory or leadership role within a guest service or sales environment required

• Proven experience managingsmall teams, including hiring, training, scheduling, and performance managementpreferred

• Proven track record of driving sales and delivering exceptional guest service preferred

Knowledge, Skills & Abilities

• Proven experience handling cash transactions accurately and securely while maintaining a positive guest experience in a fast-paced environment

• Advanced computer skills, including efficient typing and the ability to navigate multiple software platforms simultaneously to support smooth sales operations

• Familiarity with Resort Technology Partners (RTP) software preferred to ensure efficient ticketing and maximize sales opportunities

• Strong organizational and analytical skills with the ability to prioritize tasks and manage time effectively to enhance both operational efficiency and guest satisfaction

• Demonstrated problem-solving abilities with a calm, solution-oriented approach to resolve guest concerns and sales challenges promptly

• Ability to identify and capitalize on upselling and cross-selling opportunities to drive revenue while enhancing guest satisfaction

• Excellent verbal and written communication skills to engage guests, collaborate with team members, and coordinate with other departments

• Skills in motivating and guiding a team to consistently deliver exceptional service and meet or exceed sales goals

• Flexibility and adaptability to respond effectively to changing business demands and guest needs in a seasonal, fast-paced environment

• Multilingual abilities are a plus, improving communication and creating a welcoming environment for a diverse guest population

Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required

• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoorsand may be required to walk on slippery and uneven surfaces

• Must be able tofrequentlylift, push or pullup to50 lbs.individually or with assistance

Job Benefits

This position is classified as a seasonalfull-timeposition eligible for the following benefits:Enrollment dates differ acrossthe variousprograms.

• Paid Time OffPrograms

• Paid Leave Programs

• Employee SkiPassandDependent Ski Passes

• Other companyperks