Ticket Office Sales Staff

Pmb Vllc; Northern (KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounted passes

Access to training

Employee discounts on tickets

Job summary

Pmb Vllc is seeking a Ticket Office Associate for the Fall-Spring season. You will sell season passes and lift tickets, handle cash and card transactions, and respond to guest questions in a fast-paced resort setting.

The role requires a positive team player attitude, reliability, and the ability to work evenings, weekends, and holidays. Prior POS experience is helpful but not required.

Qualifications

• Knowledge and experience with cash handling and data entry.
• Excellent verbal and written communication skills.
• Knowledge of Resort products.
• Ability to relate in a positive manner to guests and co-workers.
• Ability to work evenings, weekends, and holidays.
• Thorough understanding of company policies and practices.
• Organized and attentive to detail.
• Reliable transportation.

Responsibilities

• Sell season passes, lift tickets, and resort products.
• Accurately process cash, credit card, gift card, and other transactions.
• Answer multi-line phone with accurate information.
• Perform Ticket Checker duties as needed.
• Collaborate with Supervisors to serve employees and guests.
• Maintain a clean and safe working environment.
• Show up on time with consistent attendance.
• Other duties as assigned.

Skills

Cash handling

Data entry

Verbal communication

Guest service

Evenings/weekends/holidays

Attention to detail

Reliable transportation

Education

Some college or equivalent experience (POS familiarity welcome)

Tools

POS software

Job description

Description

Supervisor: Ticket Office Supervisor

Department: Ticket Office

Type: Fall-Spring, Varying Hours / Seasonal

Position Overview: Sell and process season passes, lift tickets, and answer guest questions.

Supervisory Responsibilities: None.

Essential Job Functions:

• Be familiar with Resort products and sell season passes, lift tickets, and Resort products, including but not limited to, parking, locker rentals, upcoming events, etc.
• Accurately process and keep cash count, credit card, gift card, and other transactions.
• Answer multi-line phone and provide accurate information re: Resort offerings.
• Perform the duties of a Ticket Checker as needed.
• Work with Supervisors to serve our employees and guests and create solutions.
• Maintain a clean and safe working environment.
• Perform the job and get along with others to build a positive working environment.
• Show up to work on time with consistent attendance.
• Physically perform the essential job functions of this position.
• Other duties as assigned.

Environmental Factors:

• Continuous interaction with guests and Resort staff.
• Walking, bending, rotating, and standing constantly.
• Sitting or standing for extended periods of time.
• Repetitive use of hands, arms, shoulders, back, and legs frequently.
• Lifting to waist level up to 25 lbs. infrequently.
• Sight and hearing of acceptable standards for Essential Job Functions.
• The working environment may be stressful when meeting guest needs.
• Exposure to cold temperatures.

Benefits:

• Discounts for employee & some dependent passes, tickets, services, and retail.
• Discounted passes to other Resorts.
• Access to free training.

The job description is intended to describe the general nature of the work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. It does not constitute an employment agreement between the employer and the employee and is subject to change as the needs of the employer and the requirements of the job change.

Requirements

Required Knowledge, Skills, and Abilities:

• Knowledge and experience with cash handling and data entry.
• Excellent verbal and written communication skills.
• Knowledge of Resort products.
• Ability to relate in a positive manner to guests and co-workers.
• Ability to work evenings, weekends, and holidays.
• Thorough understanding of company policies and practices.
• Organized and attention to detail.
• Reliable transportation.

Education / Experience:

• Experience with POS software desired but not required.
• One year cash handling and customer service experience or equivalent desired.
• One year computer, internet, and phone skills desired.
• Background check.