PFD Eligibility Technician I/II — Fairbanks

State of Alaska; Fairbanks (AK); On-site; USD 40,000 - 55,000; Full time

Job summary

State of Alaska, Permanent Fund Dividend Division, is seeking a PFD Technician 1/2 to review and process applications in Fairbanks. This role focuses on determining eligibility and providing accurate information to applicants.

Ideal candidates will have strong customer service skills, attention to detail, and the ability to handle confidential information while working in a fast-paced public service environment.

Qualifications

• Minimum high school diploma or GED.
• Ability to review and interpret laws, policies, and procedures.
• Strong customer service and communication skills.

Responsibilities

• Review, research, and process PFD applications to determine eligibility in accordance with statutes, regulations, and division policies.
• Analyze applicant information and supporting documentation, conduct research, and request additional information needed to make accurate eligibility determinations.
• Provide professional customer service by assisting applicants in person, by telephone, and through email regarding PFD eligibility, requirements, and procedures.
• Prepare written correspondence, document findings, and issue eligibility decisions, including approvals and denials.
• Maintain accurate electronic records; identify discrepancies or potential fraud; collaborate with coworkers and other agencies to resolve issues.
• Manage multiple assignments and deadlines using computer systems and conducting independent research.
• Handle confidential applicant information in accordance with policy and maintain professionalism.

Skills

Customer Service

Attention to Detail

Problem Solving

Oral Communication

Learning

Education

High school diploma or GED

Job description

State of Alaska, Permanent Fund Dividend Division, is seeking a PFD Technician 1/2 to review and process applications in Fairbanks. This role focuses on determining eligibility and providing accurate information to applicants.

Ideal candidates will have strong customer service skills, attention to detail, and the ability to handle confidential information while working in a fast-paced public service environment.