PFD Eligibility Technician I/II — Fairbanks

State of Alaska; Fairbanks (AK); On-site; USD 40,000 - 52,000; Full time

Job summary

State of Alaska is seeking a PFD Technician 1/2 to join the Permanent Fund Dividend Division in Fairbanks. The role supports Alaska residents by reviewing eligibility for PFD applications, researching information, and communicating requirements.

The position emphasizes accuracy, confidentiality, and customer service across in-person, phone, and email channels. Successful candidates will work in a fast-paced, public service environment, manage multiple tasks with deadlines, and utilize computer

Qualifications

• Customer service and public-facing interactions.
• Attention to detail in reviewing applications.
• Problem solving to determine eligibility and resolve issues.

Responsibilities

• Review, research, and process PFD applications to determine eligibility.
• Analyze applicant information and request additional information to determine eligibility.
• Provide professional customer service in person, by phone, and by email regarding PFD eligibility and requirements.
• Prepare written correspondence and issue eligibility decisions including approvals/denials.
• Maintain electronic records and identify discrepancies or potential fraud; collaborate with other agencies.

Skills

Customer service

Attention to detail

Problem solving

Oral communication

Learning

Education

High school graduation or GED

Job description

State of Alaska is seeking a PFD Technician 1/2 to join the Permanent Fund Dividend Division in Fairbanks. The role supports Alaska residents by reviewing eligibility for PFD applications, researching information, and communicating requirements.

The position emphasizes accuracy, confidentiality, and customer service across in-person, phone, and email channels. Successful candidates will work in a fast-paced, public service environment, manage multiple tasks with deadlines, and utilize computer