PFD Technician 1/2 (Eligibility Technician 1/2 PCN 046045)

State of Alaska; Fairbanks (AK); On-site; USD 40,000 - 52,000; Full time

Job summary

State of Alaska is seeking a PFD Technician 1/2 to join the Permanent Fund Dividend Division in Fairbanks. The role supports Alaska residents by reviewing eligibility for PFD applications, researching information, and communicating requirements.

The position emphasizes accuracy, confidentiality, and customer service across in-person, phone, and email channels. Successful candidates will work in a fast-paced, public service environment, manage multiple tasks with deadlines, and utilize computer

Qualifications

• Customer service and public-facing interactions.
• Attention to detail in reviewing applications.
• Problem solving to determine eligibility and resolve issues.

Responsibilities

• Review, research, and process PFD applications to determine eligibility.
• Analyze applicant information and request additional information to determine eligibility.
• Provide professional customer service in person, by phone, and by email regarding PFD eligibility and requirements.
• Prepare written correspondence and issue eligibility decisions including approvals/denials.
• Maintain electronic records and identify discrepancies or potential fraud; collaborate with other agencies.

Skills

Customer service

Attention to detail

Problem solving

Oral communication

Learning

Education

High school graduation or GED

Job description

Are you ready to help Alaskans access one of our state's more important benefits?

The Department of Revenue, Permanent Fund Dividend Division, is recruiting for a PFD Technician 1/2 position in Fairbanks!

Come join our team and help keep Alaska's PFD running strong!

This position is open to Alaska Residents only.

Please visit https://doa.alaska.gov/dop/recruitment/alaskaRes/ to determine if you qualify.

What You Will Be Doing:

• Review, research, and process Permanent Fund Dividend (PFD) applications to determine eligibility in accordance with statutes, regulations, and division policies.
• Analyze applicant information and supporting documentation, conduct research, and request additional information needed to make accurate eligibility determinations.
• Provide professional customer service by assisting applicants in person at the front counter, by telephone, and through email regarding PFD eligibility, application requirements, and program procedures.
• Prepare written correspondence, document findings, and issue eligibility decisions, including approvals and denials.
• Maintain accurate electronic records; identify discrepancies or potential fraud; and collaborate with coworkers and other agencies to resolve application issues.
• Manage multiple assignments and deadlines while using computer systems extensively and conducting independent research.
• Handle confidential applicant information in accordance with policy and maintain professionalism and courtesy, even when assisting frustrated or upset applicants.

Mission and Values/Culture:

The Permanent Fund Dividend Division is committed to administering Alaska's PFD program fairly, accurately, and efficiently while providing professional and responsive service to the public. We value integrity, accountability, teamwork, and respect, and we work collaboratively to ensure eligibility decisions are consistent with applicable laws and regulations. Employees contribute to a culture of public trust by helping applicants navigate the PFD process, applying laws and policies accurately, and safeguarding confidential information.

Benefits of Joining Our Team:

Joining the Permanent Fund Dividend Division offers the opportunity to make a meaningful difference for Alaskans by helping ensure applicants receive benefits for which they qualify. Our supportive and team-oriented environment encourages development of skills in customer service, research, problem-solving, and interpreting laws and regulations. This flexibly staffed Technician I/II position provides opportunities for professional growth and advancement as employees complete an approved training plan and demonstrate required competencies. We value work-life balance and aim to create an environment where employees feel supported and appreciated.

The Working Environment You Can Expect:

This full-time position is located in the Permanent Fund Dividend Division’s Fairbanks office. The work involves a fast-paced public service setting with regular interaction with applicants at the front counter, as well as through phone and email. Daily responsibilities include reviewing applications, researching eligibility issues, and providing customer assistance. The role requires extensive computer use, independent research, and careful attention to accuracy in recordkeeping. Routine travel is not required.

Who We Are Looking For:

• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
• Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Learning: Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.

To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

PFD Technician 1

• High school graduation or GED
• And
• Six months of journey level clerical work.

PFD Technician 2

• High school graduation or GED
• And either
• The successful completion of the PFD Tech 1 flexible training plan criteria
• OR
• One year of entry level technical experience completing, processing and auditing documents and providing technical information in support of an agency or program. The required experience includes work such as PFD Technician 1, Retirement and Benefits Technician 1, Motor Vehicle Customer Service Representative 1 and Tax Technician 1 with the State of Alaska or the equivalent with another employer.
• OR
• Two years of advanced clerical experience performing work which requires knowledge, understanding, and the ability to apply appropriate criteria, rules, regulations, and policies and procedures to determine discrepancies, omissions, recognize errors, take appropriate action and explain requirements to others. The required experience includes work such as Administrative Clerk 3 and Human Resource Assistant, with the State of Alaska or the equivalent with another employer.

**PLEASE READ THE FOLLOWING CAREFULLY**

DISCLOSURE OF PRIOR STATE EMPLOYMENT

All employment with the State of Alaska, including but not limited to full-time, part-time, seasonal, temporary, on-call, etc. positions must be disclosed in your application. Failure to provide this information may result in the disqualification of your application.

REQUIRED OF ALL APPLICANTS

1. List of three (3) professional references to include daytime telephone and email address. One must be a current or former supervisor.
2. Last two (2) performance evaluations. If unavailable, supervisory letters of recommendation can be substituted.

BACKGROUND CHECK

The ability to pass all required state and federal background checks, including any criminal history or security clearance screenings mandated by law, regulation, or departmental policy.

BARGAINING UNIT

If you are a current state employee, please mark the union you are a member of at the time of application.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. Copies of transcripts are required to verify educational credentials and must be attached to your application upon submission. Unofficial transcripts are acceptable, provided they include the URL and institution name.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

FLEXIBLY STAFFED

This position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after successfully completing the training plan and demonstrating competency in the work.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

For specific information in reference to the position please contact the hiring manager at:

Daniel Fowler, PFD Specialist 1

Email: [e-mail]

Phone Number: 907-500-0310