PFD Technician 1/2

State of Alaska; Fairbanks (AK); On-site; USD 40,000 - 55,000; Full time

Job summary

State of Alaska, Permanent Fund Dividend Division, is seeking a PFD Technician 1/2 to review and process applications in Fairbanks. This role focuses on determining eligibility and providing accurate information to applicants.

Ideal candidates will have strong customer service skills, attention to detail, and the ability to handle confidential information while working in a fast-paced public service environment.

Qualifications

• Minimum high school diploma or GED.
• Ability to review and interpret laws, policies, and procedures.
• Strong customer service and communication skills.

Responsibilities

• Review, research, and process PFD applications to determine eligibility in accordance with statutes, regulations, and division policies.
• Analyze applicant information and supporting documentation, conduct research, and request additional information needed to make accurate eligibility determinations.
• Provide professional customer service by assisting applicants in person, by telephone, and through email regarding PFD eligibility, requirements, and procedures.
• Prepare written correspondence, document findings, and issue eligibility decisions, including approvals and denials.
• Maintain accurate electronic records; identify discrepancies or potential fraud; collaborate with coworkers and other agencies to resolve issues.
• Manage multiple assignments and deadlines using computer systems and conducting independent research.
• Handle confidential applicant information in accordance with policy and maintain professionalism.

Skills

Customer Service

Attention to Detail

Problem Solving

Oral Communication

Learning

Education

High school diploma or GED

Job description

Are you ready to help Alaskans access one of our state's more important benefits?

The Department of Revenue, Permanent Fund Dividend Division, is recruiting for a PFD Technician 1/2 position in Fairbanks!

Come join our team and help keep Alaska's PFD running strong!

This position is open to Alaska Residents only.

What You Will Be Doing:

• Review, research, and process Permanent Fund Dividend (PFD) applications to determine eligibility in accordance with statutes, regulations, and division policies.
• Analyze applicant information and supporting documentation, conduct research, and request additional information needed to make accurate eligibility determinations.
• Provide professional customer service by assisting applicants in person at the front counter, by telephone, and through email regarding PFD eligibility, application requirements, and program procedures.
• Prepare written correspondence, document findings, and issue eligibility decisions, including approvals and denials.
• Maintain accurate electronic records; identify discrepancies or potential fraud; and collaborate with coworkers and other agencies to resolve application issues.
• Manage multiple assignments and deadlines while using computer systems extensively and conducting independent research.
• Handle confidential applicant information in accordance with policy and maintain professionalism and courtesy, even when assisting frustrated or upset applicants.

Mission and Values/Culture:

The Permanent Fund Dividend Division is committed to administering Alaska’s PFD program fairly, accurately, and efficiently while providing professional and responsive service to the public. We value integrity, accountability, teamwork, and respect, and we work collaboratively to ensure eligibility decisions are consistent with applicable laws and regulations. Employees contribute to a culture of public trust by helping applicants navigate the PFD process, applying laws and policies accurately, and safeguarding confidential information.

Benefits of Joining Our Team:

Joining the Permanent Fund Dividend Division offers the opportunity to make a meaningful difference for Alaskans by helping ensure applicants receive benefits for which they qualify. Our supportive and team-oriented environment encourages development of skills in customer service, research, problem-solving, and interpreting laws and regulations. This flexibly staffed Technician I/II position provides opportunities for professional growth and advancement as employees complete an approved training plan and demonstrate required competencies. We value work-life balance and aim to create an environment where employees feel supported and appreciated.

The Working Environment You Can Expect:

This full-time position is located in the Permanent Fund Dividend Division’s Fairbanks office. The work involves a fast-paced public service setting with regular interaction with applicants at the front counter, as well as through phone and email. Daily responsibilities include reviewing applications, researching eligibility issues, and providing customer assistance. The role requires extensive computer use, independent research, and careful attention to accuracy in recordkeeping. Routine travel is not required.

Who We Are Looking For:

• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
• Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Learning: Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.

PFD Technician 1

• High school graduation or GED
• Six months of journey level clerical work.

PFD Technician 2

• High school graduation or GED
• Either:
• The successful completion of the PFD Tech 1 flexible training plan criteria
• One year of entry level technical experience completing, processing and auditing documents and providing technical information in support of an agency or program. The required experience includes work such as PFD Technician 1, Retirement and Benefits Technician 1, Motor Vehicle Customer Service Representative 1 and Tax Technician 1 with the State of Alaska or the equivalent with another employer.
• Two years of advanced clerical experience performing work which requires knowledge, understanding, and the ability to apply appropriate criteria, rules, regulations, and policies and procedures to determine discrepancies, omissions, recognize errors, take appropriate action and explain requirements to others. The required experience includes work such as Administrative Clerk 3 and Human Resource Assistant, with the State of Alaska or the equivalent with another employer.

Flexible Staffed

This position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after successfully completing the training plan and demonstrating competency in the work.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.