Fish and Game Program Technician (PCN 115298)

State of Alaska; Fairbanks (AK); On-site; USD 42,000 - 52,000; Full time

Job summary

State of Alaska in Fairbanks is seeking a Program Technician for the Division of Sport Fish. You will be the primary contact at the Public Information Center, providing customers with information about the area, issuing licenses and permits, and explaining sport fishing regulations.

The role supports outreach activities, data collection, and assisting biologists and staff. Requires strong communication, teamwork, and flexible hours including some evenings and weekends in a scenic Alaska setting.

Qualifications

• Strong customer service skills and ability to explain regulations clearly.
• Effective communication with diverse audiences.
• Ability to work as part of a team and coordinate with staff.
• Good time management and organizational skills.

Responsibilities

• Be the primary contact at the Fairbanks Public Information Center, assisting visitors and answering questions.
• Provide information to the public about fishing opportunities and State of Alaska sport fishing regulations.
• Assist Communication and Outreach staff with outreach programs, lobby displays, events and workshops.
• Support data entry, field and lab data collection, and general office duties.

Skills

Customer service

Communication

Teamwork

Time management

Job description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

The Alaska Department of Fish and Game, Division of Sport Fish is recruiting

for a Fish and Game Program Technician located in Fairbanks, Alaska!

What you will be doing:

We will be hiring a Program Technician for the Division of Sport Fish.

• This position is a primary source of contact in the Fairbanks ADF&G Public Information Center, providing customers with information about the area, issuing licenses and permits, as well as explaining and interpreting State of Alaska sport fishing and personal use regulations.
• Provide information to the public about fishing opportunities in the Interior of Alaska through in-person, phone, print, and social media.
• Assist Communication and Outreach staff with seasonal public education programs, lobby displays, community events, workshops, and other outreach activities.
• Help with reports, data entry, field and lab data collection, and maintenance of lobby, boating access sites, public-use cabins.

Our mission, values, and culture:

The mission of the Division of Sport Fish is to protect and improve the state’s sport fishery resources.

You will be part of a team of dedicated professionals working to sustain Alaska’s remarkable sport fisheries while helping the public understand and enjoy these resources.

The Alaska Department of Fish & Game strives for a diverse and inclusive workforce where safety and well-being are paramount, and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The benefits of joining our team:

The Region 3 Communication & Outreach team consists of an Education Associate, an Information Officer, and customer service staff who work together to provide information, outreach, and licensing services by communicating fisheries science, regulations, and fishing opportunities to the public.

In the Fairbanks office, you will work with biologists studying and managing Alaska’s fish and wildlife, contributing to work that helps sustain these resources for anglers, communities, and future generations.

As a part of our team, you will assist the information and education program with the opportunity to work with different agencies or entities and a diverse public along with many department employees dedicated to protecting and maintaining the valuable sport fisheries in Alaska.

The working environment you can expect:

The daily work environment involves effective communication and teamwork with office coworkers as well as regular use of a computer while assisting the public in person and over the phone at the information desk at the Fairbanks office. The position is located at the ADF&G office at 1300 College Road in Fairbanks, located at the Creamer’s Field Migratory Waterfowl Refuge, giving you direct access to miles of trails for walking, skiing, wildlife viewing, and bird watching right outside the door, making it a uniquely beautiful and inspiring place to come to work every day. Requires infrequent travel within the State (normally day trips only around the greater Fairbanks area). Work may take place during evening hours, including weekends, and outdoors in inclement weather 3-6 times during the year

Who we are looking for:

We are interested in candidates who possess some or all of the following position specific competencies:

This position will serve as a permanent, full-time technician with the Division of Sport Fish in Fairbanks and will be responsible for working as part of a team in the Regional Information Center. The Information Center assists people from around the world, answering questions about fishing and hunting opportunities, hunter education, and wildlife viewing in the region and statewide. This position provides customer service to the public and assists with providing data and administrative support to research and management biologists throughout Interior and Northern Alaska. This is a 12-month position and is overtime eligible.

• Experience or interest relevant to the mission of Alaska Department Fish and Game Sport Fish Division’s and commitment for serving the public.
• Provides courteous, accurate, and helpful service to the public. Communicates complex issues clearly and effectively with people with different levels of knowledge and understanding.
• Makes sound, objective, and well-informed decisions and understands when to seek guidance or additional information.
• Organizes and prioritizes competing responsibilities, manages time effectively, and pays attention to detail.
• Demonstrate strong communication skills and the ability to work effectively as part of a collaborative team with shared goals while also managing independent duties.

Special Note:

A valid driver's license is required.

This position may be in possession of, or have access to, firearms/ammunition.

Two years of office clerical experience or technical experience related to fish, wildlife or habitat resources;

OR

One year of experience providing advanced clerical services based on established procedures, precedents, and policies in administrative, informative, and/or programmatic functions. This experience includes work such as an Office Assistant 2 with the State of Alaska, or the equivalent elsewhere.

Substitution:

Postsecondary education from an accredited college may substitute for the required