Petroleum Customer Service & ERP Support

Sapp Bros, Inc.; Omaha (NE); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Gym membership reimbursement

Tuition assistance

Employee discounts

Job summary

Sapp Bros., Inc. is hiring a Petroleum Customer Service Representative to join our Omaha, NE team. You will support walk-in and phone customers, manage orders, provide pricing, and coordinate with internal sales and procurement to ensure timely deliveries.

We value reliability and teamwork; expect strong communication, multitasking, and a willingness to learn our ERP systems (SAP/Oracle). Competitive pay, benefits, and growth opportunities accompany this role.

Qualifications

• High school diploma.
• 2+ years of customer service, logistics, sales, or account management experience.
• Experience with ERP systems like SAP or Oracle (preferred).
• Knowledge of the petroleum industry is a big plus!
• Excellent communication and multitasking skills to coordinate with customers and teams.

Responsibilities

• Support walk-in and phone customers, along with internal sales teams, by managing orders and distributor buy-backs efficiently and accurately.
• Provide accurate product pricing and connect customers with the right team members to finalize sales.
• Build expert-level knowledge of our products to answer questions and resolve issues like a pro.
• Keep customers informed of new products, promotions, and specials.
• Initiate and track orders in our ERP system, ensuring smooth deliveries.
• Collaborate with Procurement, Inventory, and Warehouse teams to meet customer needs on time.
• Promote safe product handling practices while ensuring customer satisfaction.
• Use Salesforce to support customers and sales teams effectively.
• Schedule service calls, document completed work, and keep things running smoothly.

Skills

Customer service

Logistics

Sales

Multitasking

Communication

Education

High School Diploma

Tools

SAP

Oracle

Job description

Sapp Bros., Inc. is hiring a Petroleum Customer Service Representative to join our Omaha, NE team. You will support walk-in and phone customers, manage orders, provide pricing, and coordinate with internal sales and procurement to ensure timely deliveries.

We value reliability and teamwork; expect strong communication, multitasking, and a willingness to learn our ERP systems (SAP/Oracle). Competitive pay, benefits, and growth opportunities accompany this role.