PetHotel Experience Lead: People & Pet Care

PetSmart; Willow Grove (PA); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Health & Wellness Benefits

Paid Weekly

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Zusammenfassung

PetSmart's PetsHotel Experience Lead provides exceptional service to pet parents and the pets in our care while upholding the company’s vision, mission, values, and strategy. This role focuses on maintaining a welcoming environment, ensuring proper healthcare and facility cleanliness, and overseeing PetsHotel operations alongside the PetsHotel Experience Leader.

The position requires a minimum of 2 years in retail supervisory roles, strong communication, and ability to manage a team.

Qualifikationen

• 2+ years of retail supervisory experience in a customer-focused environment.

Aufgaben

• Facilitates the associate experience and supports associate development, including training and coaching.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as leader on duty.
• Address and administer associate complaints and grievances.
• Ensure a safe and organized environment for pets, associates, and pet parents.

Kenntnisse

Retail leadership

Supervisory experience

Customer focus

Communication skills

Tools

Computer applications

Jobbeschreibung

PetSmart's PetsHotel Experience Lead provides exceptional service to pet parents and the pets in our care while upholding the company’s vision, mission, values, and strategy. This role focuses on maintaining a welcoming environment, ensuring proper healthcare and facility cleanliness, and overseeing PetsHotel operations alongside the PetsHotel Experience Leader.

The position requires a minimum of 2 years in retail supervisory roles, strong communication, and ability to manage a team.