PetsHotel Experience Lead: Pet Care & Hotel Ops

PetSmart; Chicago (IL); On-site; USD 20,664 - 31,684; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Chicago is seeking a Pets Hotel Lead who will provide exceptional service to pets and their parents. This role involves leadership responsibilities, overseeing associates, and maintaining cleanliness and safety standards within the PetsHotel.

The ideal candidate should possess strong customer service skills, leadership experience, and a flexible schedule to work evenings, weekends, and holidays. Join PetSmart and make a meaningful impact in pets' lives.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required; flexible schedule during evenings, weekends, and holidays.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Facilitate the associate experience and support their development.
• Lead and direct associates acting as the leader on duty.
• Ensure pet healthcare and facility cleanliness within the hotel.
• Accurately complete and perform check-in and check-out process for guests.
• Assist in other departments as required.

Skills

Customer service skills

Leadership

Organizational skills

Communication skills

Education

2+ years of retail supervisory experience

Tools

Computer applications proficiency

Job description

PetSmart in Chicago is seeking a Pets Hotel Lead who will provide exceptional service to pets and their parents. This role involves leadership responsibilities, overseeing associates, and maintaining cleanliness and safety standards within the PetsHotel.

The ideal candidate should possess strong customer service skills, leadership experience, and a flexible schedule to work evenings, weekends, and holidays. Join PetSmart and make a meaningful impact in pets' lives.