PetsHotel Experience Lead: Pet Care & Hotel Ops

PetSmart; Miami (FL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Miami is looking for a Pets Hotel Lead to provide exceptional service to both pets and pet parents. The role involves overseeing daily operations, ensuring safety and cleanliness, and maintaining high standards of pet care.

As the leader on duty, you will guide associates, manage client interactions, and support a culture of empowerment. Applicants should have 2+ years of retail supervisory experience and strong organizational skills. Join PetSmart and make a meaningful impact every day!

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Leadership experience preferred.
• Strong written and verbal communication skills.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for the pet parent experience and outcomes.
• Ensure that all pets within the hotel are taken to and from the Vet.
• Coordinate hotel events and other promotional strategies.
• Perform store opening and closing procedures.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem-solving

Tools

Computer applications

Job description

PetSmart in Miami is looking for a Pets Hotel Lead to provide exceptional service to both pets and pet parents. The role involves overseeing daily operations, ensuring safety and cleanliness, and maintaining high standards of pet care.

As the leader on duty, you will guide associates, manage client interactions, and support a culture of empowerment. Applicants should have 2+ years of retail supervisory experience and strong organizational skills. Join PetSmart and make a meaningful impact every day!