Pet Hotel Manager: Lead Pet Care & Team Growth

PetSmart, Inc.; Conroe (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. is seeking a PetsHotel Manager to lead the hotel operations, ensuring safety for people and pets while enhancing the pet parent experience within the store. The role drives store strategies, achieves targets, and executes the hotel’s daily business with a service-first approach.

The position emphasizes leadership, scheduling, and coordination with store teams, with a focus on exceptional pet care, operations, and guest satisfaction in a fast-paced retail environment.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, hiring, and coaching.
• Facilitates the associate experience and supports associate development.
• Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s P&L.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Leads and directs associates when acting as the Leader on Duty.
• Recognizes and celebrates associates driving overall associate engagement.

Skills

Leadership

Communication

Customer focus

Time management

Tools

Computer skills

Job description

PetSmart, Inc. is seeking a PetsHotel Manager to lead the hotel operations, ensuring safety for people and pets while enhancing the pet parent experience within the store. The role drives store strategies, achieves targets, and executes the hotel’s daily business with a service-first approach.

The position emphasizes leadership, scheduling, and coordination with store teams, with a focus on exceptional pet care, operations, and guest satisfaction in a fast-paced retail environment.