Pet Hotel Experience Leader

PetSmart; McKinney (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is hiring a PetsHotel Experience Lead to provide exceptional service to pet parents and pets, ensuring healthcare and cleanliness within the PetsHotel. You will oversee associates, manage openings and closings, and maintain a safe, organized environment aligned with our values and brand promise.

Join a culture that emphasizes empowerment, safety, and customer care, with opportunities to lead, train, and grow while delivering outstanding guest experiences in a busy retail setting.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development through training, onboarding, mentoring, coaching, and performance feedback.
• Delegate and validate completion of daily tasks and lead when on duty.
• Oversee pet parent experience and ensure proper healthcare within the PetsHotel and facility cleanliness.
• Manage check-in/check-out processes and accurate health information for guests.
• Coordinate reservations for boarding and day camp under policy.
• Maintain safety reports and daily safety observations; support opening/closing procedures.
• Sells merchandise and services while upholding store standards and ethics.

Skills

Retail supervision

Leadership

Communication

Team coordination

Job description

PetSmart is hiring a PetsHotel Experience Lead to provide exceptional service to pet parents and pets, ensuring healthcare and cleanliness within the PetsHotel. You will oversee associates, manage openings and closings, and maintain a safe, organized environment aligned with our values and brand promise.

Join a culture that emphasizes empowerment, safety, and customer care, with opportunities to lead, train, and grow while delivering outstanding guest experiences in a busy retail setting.