Pet Hotel Experience Leader — Grow Talent

PetSmart

Las Vegas (NV)

On-site

USD 21,000 - 30,000

Full time

2 days ago

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Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's PetsHotel Experience Lead provides exceptional service to pet parents and the pets in our care while upholding the company’s vision, mission, values, and strategy. This role provides a welcoming and safe environment to pets, ensuring proper healthcare and facility cleanliness.

Alongside the PetsHotel Experience Leader, they are responsible for maintenance and oversight of the PetsHotel, opening and/or closing the store, overseeing associates, and maintaining a safe and organized

Qualifications

2+ years of retail supervisory experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Responsibilities

Facilitates the associate experience and supports development, including training, onboarding, mentoring, coaching, and performance feedback.
Delegate and validate completion of daily tasks.
Lead and direct associates when acting as leader on duty.
Address and manage associate complaints and grievances.
Recognize and celebrate associates driving engagement.