PetCare Retail Experience Lead

PetSmart Store Support Group, Inc.; Dalton (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart Experience Lead drives exceptional pet parent service while upholding our vision, mission, values, and strategy. The role emphasizes loyalty, promotions, and pet parent interaction to achieve targeted results, with shared responsibility for safety, store cleanliness, merchandising, and associate engagement.

The position requires leadership, strong communication, and the ability to manage daily tasks and events, including adoptions and vet partnerships, across the store.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Leads and directs associates when acting as the Leader on Duty.
• Address and administer associate complaints and grievances.
• Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.

Skills

Retail experience

Leadership experience

Full-time availability

Computer literacy

Communication skills

Ability to work under pressure

Organizational skills

Tools

POS systems

Job description

PetSmart Experience Lead drives exceptional pet parent service while upholding our vision, mission, values, and strategy. The role emphasizes loyalty, promotions, and pet parent interaction to achieve targeted results, with shared responsibility for safety, store cleanliness, merchandising, and associate engagement.

The position requires leadership, strong communication, and the ability to manage daily tasks and events, including adoptions and vet partnerships, across the store.