Pet Retail Experience Lead

PetSmart; Mililani Town (HI); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives loyalty, promotions, and pet parent interactions across the store, while achieving targeted results and maintaining safety and cleanliness.

The position requires leading by example, coordinating training, supervising operations when the Leader on Duty is absent, and partnering with teams to ensure accurate POS transactions, merchandising

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Full-time availability; ability to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and develop associates, including training, onboarding, mentoring, and performance feedback.
• Oversee safety, store cleanliness, merchandising, and associate engagement.
• Promote pet adoption events and live clinics; handle customer interactions.
• Back up POS operations and cash handling.
• Ensure policy compliance and brand integrity.

Job description

PetSmart’s Experience Lead provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives loyalty, promotions, and pet parent interactions across the store, while achieving targeted results and maintaining safety and cleanliness.

The position requires leading by example, coordinating training, supervising operations when the Leader on Duty is absent, and partnering with teams to ensure accurate POS transactions, merchandising