Pet Retail Experience Lead

PetSmart

Billings (MT)

On-site

USD 17,000 - 25,000

Full time

3 days ago

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Benefits offered by this job

Health & Wellness Benefits

Paid Weekly

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives loyalty and promotions and oversees store safety, cleanliness, merchandising and engagement.

This full-time position requires leadership, strong communication, and the ability to manage live sales, adoptions, and events across the store.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Responsibilities

Facilitates the associate experience and supports associate development.
Leads and directs associates when acting as the Leader on Duty.
Delegate and validate completion of daily tasks.
Address and administer associate complaints and grievances.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.