Pet Care Retail Experience Lead

PetSmart; Aliso Viejo (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart1s Experience Lead (Retail Customer Service Lead) role focuses on delivering exceptional pet parent service while upholding our vision and values. This position drives loyalty, promotions, and strong customer interactions throughout the store and shares responsibility for safety, cleanliness, and team engagement.

Join PetSmart to lead daily operations, support training, and ensure a positive in-store experience for customers and pets.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Validates completion of assigned operational messages and engagement video compliance.
• Supports the various Services businesses as needed when the Experience Leader is not available.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the Leader on Duty.

Skills

Customer service

Leadership

Communication

Collaborative

Tools

POS systems

Job description

PetSmart1s Experience Lead (Retail Customer Service Lead) role focuses on delivering exceptional pet parent service while upholding our vision and values. This position drives loyalty, promotions, and strong customer interactions throughout the store and shares responsibility for safety, cleanliness, and team engagement.

Join PetSmart to lead daily operations, support training, and ensure a positive in-store experience for customers and pets.