Pet Care Retail Experience Lead

PetSmart; Oxnard (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) drives the pet parent experience across in-store interactions, loyalty initiatives, and promotions, while upholding the company vision and standards. This role shares responsibility for safety, store cleanliness, merchandising, and team engagement.

As a full‑time leader, you will coach partners, coordinate events and services, oversee daily store operations, and ensure excellent service to pet parents throughout shifts, including evenings

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development including training, onboarding, mentoring, coaching and performance feedback.
• Supports Services businesses when the Experience Leader is unavailable and delegates daily tasks.
• Acts as Leader on Duty when required, supervising associates and addressing concerns.
• Maintains store standards and ensures compliance with policies and procedures.
• Promotes and coordinates store events, merchandising, adoptions, vet partnerships and clinics.
• Backups to operate POS systems and handle cash transactions with accuracy.

Skills

RetailExperience

LeadershipExperience

CommunicationSkills

CustomerService

TimeManagement

ComputerSkills

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) drives the pet parent experience across in-store interactions, loyalty initiatives, and promotions, while upholding the company vision and standards. This role shares responsibility for safety, store cleanliness, merchandising, and team engagement.

As a full‑time leader, you will coach partners, coordinate events and services, oversee daily store operations, and ensure excellent service to pet parents throughout shifts, including evenings