Pet Retail Experience Lead

PetSmart; City of Middletown (NY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability; flexible schedule including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates associate experience and development through training, onboarding, mentoring, and coaching.
• Supports Services businesses when Lead on Duty is unavailable.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as Leader on Duty.
• Address and administer associate complaints and grievances.
• Promote pet parent experience; coordinate store events and promotions.

Skills

Retail experience

Leadership

Full-time availability

Computer proficiency

Strong communication

Stress management

Organizational skills

Tools

POS systems

Merchandising

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and