Pet Retail Experience Lead

PetSmart; Overland Park (KS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of safety of people and pets, store cleanliness, merchandising, and associate engagement, with leadership

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability, flexible schedule including evenings, weekends and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, and coaching.
• Supports Services businesses when the Experience Leader is unavailable.
• Leads and coordinates daily tasks and acts as Leader on Duty when needed.
• Addresses associate concerns and promotes engagement and performance feedback.
• Maintains store standards and ensures policy compliance and safety for people and pets.

Skills

Retail leadership

Customer service

Proficiency with computers

Strong communication

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of safety of people and pets, store cleanliness, merchandising, and associate engagement, with leadership