Pet Care Retail Experience Lead

PetSmart Store Support Group, Inc.; Northborough (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of safety, store cleanliness, merchandising and associate engagement, with duties spanning

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Full-time availability with flexibility for evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development through training, onboarding, mentoring, coaching and performance feedback.
• Leads and directs associates when acting as Leader on Duty and supports with daily tasks and store operations.
• Promotes pet parent experience, coordinates store events and marketing for adoptions and partnerships.
• Backs up POS operations and cash handling with accuracy and policy compliance.
• Ensures store standards and a safe environment for associates and pets, maintaining cleanliness and opening/closing procedures.

Skills

Retail experience

Leadership

Computer proficiency

Communication

Pressure handling

Organizational skills

Tools

POS systems

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of safety, store cleanliness, merchandising and associate engagement, with duties spanning