Pet Wellness Front Desk Coordinator

Towne Animal Clinic; Leesburg (VA); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Towne Animal Clinic in Leesburg, VA, is seeking a friendly Receptionist to be the director of first impressions, coordinate appointments and records, and assist clients with wellness services. You will work with a dedicated eight-doctor team in a full-service, small-animal practice that handles urgent care needs and routine prevention.

The role requires excellent customer service, strong communication, and organizational skills, with a flexible schedule including some weekends and holidays.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred; flexibility to work some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Towne Animal Clinic in Leesburg, VA, is seeking a friendly Receptionist to be the director of first impressions, coordinate appointments and records, and assist clients with wellness services. You will work with a dedicated eight-doctor team in a full-service, small-animal practice that handles urgent care needs and routine prevention.

The role requires excellent customer service, strong communication, and organizational skills, with a flexible schedule including some weekends and holidays.