Veterinary Receptionist

Towne Animal Clinic; Leesburg (VA); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Towne Animal Clinic in Leesburg, VA, is seeking a friendly Receptionist to be the director of first impressions, coordinate appointments and records, and assist clients with wellness services. You will work with a dedicated eight-doctor team in a full-service, small-animal practice that handles urgent care needs and routine prevention.

The role requires excellent customer service, strong communication, and organizational skills, with a flexible schedule including some weekends and holidays.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred; flexibility to work some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Tools

Veterinary software

Job description

At Towne Animal Clinic, you join a practice that has been a cornerstone of veterinary care in Leesburg, VA, since 1985. Our mission is to provide personalized, compassionate medicine that fosters the bond between our clients and their pets. We respect your professional role and believe strongly in listening carefully to concerns and communicating thoroughly about advanced care options. The community clearly trusts our approach, reflected in our excellent 4.8-star Google rating. This is your opportunity to join a dedicated team delivering the highest standard of small animal medicine.Collaboration is key among our eight doctors and the dedicated medical teammates who support them. While we operate independently, we are connected to a network committed to your professional development. If you are looking to advance your skillset, we have resources in place to help you achieve goals like becoming a credentialed technician or moving into a leadership role. When you join us, you gain access to educational programs and internal consultation resources, allowing you and your teammates to do your best work every day and succeed in your chosen path.Providing full-service care means that you will work within a sophisticated medical environment equipped for advanced procedures. Your medical day is supported by comprehensive services including wellness and prevention, testing and diagnostics, and robust surgical procedures. Furthermore, we are known in the Leesburg community for handling urgent care and emergency needs, ensuring you have ample opportunities to utilize critical thinking and advanced medical skills in varied situations.Towne Animal Clinic is conveniently located at 64 A Plaza St NE in beautiful Leesburg, VA. This highly desirable community in Loudoun County offers a balance of historic charm and modern convenience. You will appreciate the predictable schedule that allows for a strong work-life balance, as our standard operating hours run from 7:30 AM to 8:00 PM on weekdays and 8:00 AM to 1:00 PM on Saturdays, with Sundays closed. Joining our team means integrating into a supportive local culture and highly engaged client base.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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