Pet Store Team Leader: Open/Close, Guide & Grow

Petco; Portland (OR); On-site; USD 32,000 - 46,000; Full time

Job summary

Petco in Portland seeks a dedicated Key Holder to support store leadership, supervise partners on shift, and ensure smooth daily operations. You will lead on the floor, resolve issues in real time, and deliver a great customer experience while upholding Petco’s animal-care standards and safety policies.

This role emphasizes teamwork, accountability, and maintaining a well-organized store with accurate pricing and visual merchandising, including handling transactions and daily tasks.

Qualifications

• Previous retail experience is required or preferred for a Key Holder role.
• Key Holder or supervisory experience is preferred.
• Strong leadership, problem-solving, and decision-making skills are expected.
• Excellent communication and interpersonal abilities are essential.
• Ability to multitask and work in a fast-paced environment.
• Basic math and cash handling experience is required.

Responsibilities

• Uphold Petco’s animal care standards and ensure safety on the sales floor.
• Provide friendly, knowledgeable service to customers and supervise partners on shift.
• Open and close the store and act as the primary contact when management is absent.
• Support store leadership with daily operations, merchandising, and promotions.
• Maintain pricing, signage, and organized merchandising to Petco standards.
• Assist with inventory and ensure a clean, welcoming store environment.

Skills

Leadership

Customer service

Communication

Cash handling

Multitasking

Retail experience

Tools

POS systems

Job description

Petco in Portland seeks a dedicated Key Holder to support store leadership, supervise partners on shift, and ensure smooth daily operations. You will lead on the floor, resolve issues in real time, and deliver a great customer experience while upholding Petco’s animal-care standards and safety policies.

This role emphasizes teamwork, accountability, and maintaining a well-organized store with accurate pricing and visual merchandising, including handling transactions and daily tasks.