Pet Store Lead: Open, Guide & Delight Guests

Petco; Firestone Park (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco in the United States is seeking a dedicated Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe, engaging store for pets and people.

Open and close the store, supervise partners, and serve as a contact when management is not present. Deliver a great experience every day.

This role emphasizes leadership, teamwork, and the hands-on guidance needed to maintain merchandising standards and accurate cash handling.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following cash handling, safety, and security protocols.
• Supervise partners and provide on-floor leadership during shifts.
• Deliver friendly, knowledgeable service to customers.
• Monitor merchandising, pricing, and signage.
• Assist with inventory, restocking, and cycle counts.
• Resolve customer questions and concerns promptly.
• Act as primary contact in the absence of store management.

Skills

Leadership

Customer service

Cash handling

Retail operations

Communication

Tools

POS system

Job description

Petco in the United States is seeking a dedicated Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe, engaging store for pets and people.

Open and close the store, supervise partners, and serve as a contact when management is not present. Deliver a great experience every day.

This role emphasizes leadership, teamwork, and the hands-on guidance needed to maintain merchandising standards and accurate cash handling.