Pet Store Floor Lead

Petco; Fresno (CA); Presencial; USD 26.000 - 40.000; Jornada completa

Descripción de la vacante

Petco is seeking a dedicated Key Holder to join our Pet Care Center team in a leadership capacity. You will supervise partners, open and close the store, and serve as a primary contact when management is unavailable, ensuring a safe, welcoming environment for pets, customers, and staff.

You will lead on-floor operations, resolve issues in real-time, and contribute to a great daily experience by upholding our standards in animal welfare, merchandising, and customer service.

Formación

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsabilidades

• Uphold Petco’s animal care standards, ensuring health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Follow all policies and procedures related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.

Conocimientos

Leadership

Communication

Cash handling

Retail experience

Descripción del empleo

Petco is seeking a dedicated Key Holder to join our Pet Care Center team in a leadership capacity. You will supervise partners, open and close the store, and serve as a primary contact when management is unavailable, ensuring a safe, welcoming environment for pets, customers, and staff.

You will lead on-floor operations, resolve issues in real-time, and contribute to a great daily experience by upholding our standards in animal welfare, merchandising, and customer service.