Pet Store Key Leader – Open/Close & Team Coaching

Petco; Peabody (MA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco is seeking a Key Holder to support store leadership, supervise partners on the sales floor, and ensure a safe, welcoming environment for pets, customers, and teammates. This role emphasizes leadership, daily operations, and outstanding service in a fast-paced retail setting.

Responsibilities include opening/closing, cash handling, merchandising, inventory control, and promoting a positive store experience aligned with Petco standards.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store and oversee daily operations.
• Supervise partners, provide guidance on the floor, and support management.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Maintain store merchandising, pricing signage, and inventory accuracy.
• Provide exceptional customer service and resolve issues promptly.
• Escalate concerns to store leadership when needed.

Skills

Leadership

Customer service

Communication

Cash handling

Problem solving

Job description

Petco is seeking a Key Holder to support store leadership, supervise partners on the sales floor, and ensure a safe, welcoming environment for pets, customers, and teammates. This role emphasizes leadership, daily operations, and outstanding service in a fast-paced retail setting.

Responsibilities include opening/closing, cash handling, merchandising, inventory control, and promoting a positive store experience aligned with Petco standards.