Pet Store Team Leader — Open, Close & Lead

PETCO Animal Supplies Stores, Inc.; Seaford (DE); On-site; USD 34,000 - 42,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a dedicated Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe environment for pets, partners, and customers. This role emphasizes on-floor leadership, problem-solving, and adherence to cash handling and safety protocols.

You will support store leadership, supervise partners, and contribute to a positive customer experience during each shift, including evenings and weekends as needed.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold store standards and maintain safe, welcoming environment for pets, customers, and partners.
• Lead on the sales floor, supervise partners, and support store leadership.
• Open and close the store; handle cash and safety procedures when management is absent.
• Deliver friendly, knowledgeable service and assist with training new partners.

Skills

Leadership

Problem-solving

Communication

Interpersonal

Cash handling

Multi-tasking

Job description

Petco Animal Supplies, Inc. is seeking a dedicated Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe environment for pets, partners, and customers. This role emphasizes on-floor leadership, problem-solving, and adherence to cash handling and safety protocols.

You will support store leadership, supervise partners, and contribute to a positive customer experience during each shift, including evenings and weekends as needed.