Pet Store Team Lead & Sales Growth Partner

Pet Supermarket; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Pet Supermarket is seeking an Assistant Store Manager to partner with the Store Manager in coaching the store team to deliver an excellent customer and pet care experience. The role emphasizes communicating the company vision, values, and priorities while upholding policies from the Sunrise Store Support Office.

You will drive sales initiatives, monitor customer service, and ensure adherence to operational standards to meet and exceed goals.

Qualifications

• Minimum 2 years in a retail management role.
• Enjoy working with and around animals.
• College degree an asset.

Responsibilities

• Assist in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and other store performance goals.
• Motivate, coach, develop and performance manage teams focused on the expected customer experience and selling model.
• Review all store communications and distribute information to store employees as appropriate and ensure actions are completed.
• Ensures the company values are upheld and accurately represented within their store.
• Create a team-oriented environment through customer service role plays and developing in-store contests.
• Provide support to Store Manager in the management of labor hours to meet customer needs and completion of operational compliances.

Skills

Customer Focus

Motivating Others

Drive for Results

Listening

Time Management

Delegation

Team Building

Education

College degree

Job description

Pet Supermarket is seeking an Assistant Store Manager to partner with the Store Manager in coaching the store team to deliver an excellent customer and pet care experience. The role emphasizes communicating the company vision, values, and priorities while upholding policies from the Sunrise Store Support Office.

You will drive sales initiatives, monitor customer service, and ensure adherence to operational standards to meet and exceed goals.